InterNetX

TLD Registration Conditions

Below you can download various documents on registration conditions, contract information and more for different top-level domains. 

Nominet UK

All domains are auto-renewed on an annual or two year basis, we will send out reminder emails 30 days, 14 days, 7 days and 1 day before expiry. We will send the emails to the email address on the account, it is the registrants responsibility to make sure their contact details are up to date. InterNetX take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at domains@internetx.com. All domains will be auto renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance.

If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. Please log into the client portal area to view renewal fees. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of 99 EUR + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. InterNetX will not guarantee the renewal of a domain name.

If you no longer wish to carry on with your contract with InterNetX, please email me no less than 30 days before your services are due to be renewed. Your account will only be deemed as terminated once all outstanding balances have been paid in full. Domains will only be considered for transfer once all balances have been settled, InterNetX will not charge you for transferring a domain(s) away to another registrar’s tag. The customer acknowledges that, termination of the agreement for any reason will result in InterNetX ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mail boxes.

Terms and Conditions for the Registration of Domain Names

DNS BE

Terms and conditions of domain name registrations under the ".be" domain operated by DNS

PSI-USA (gTLD/.us/.cn/.tw)

Registration Agreement

Registration Agreement - Appendices

Registrants Benefits and Responsibilities

Registrant Education Information

SWITCH

Allgemeine Geschäftsbedingungen (AGB) von SWITCH

nic.at

AGB 2003

Registrierungsrichtlinien

InterNetNZ

Core Terms and Conditions

NASK - Principles

Principles of Registration and Maintenance of Domain Names

.SE - Stiftelsen för Internetinfrastruktur

Terms and Conditions for the Registration of Domain Names

Registrant Agreement

.auDA - The Australian Domain Name Administrator / ABN 38 079 009 340 & InterNetX GmbH / ARBN 138 006 685

auDA - The Australian Domain Name Administrator

FAQ - Frequently Asked Questions

Complaints

Service Levels

Cancellation Policy

Registrant Agreement

Mandatory Provisions

WHOIS Policy

Complaints Policy

.aeDA - Domain administration for .ae

.aeDA - Domain Administration for .ae

.aeDA - Policies

Password Recovery Page

Registrant Agreement

Warranty Policy

Dispute Resolution Policy

Cancelation Policy

Complaints Handling Policy

Privacy Policy

Certificate of Registration and Domain Name Licence

.QA - Qatar Domains Registry

Qatar Domains Registry

Complaints Policy

.HK - HKIRC

HKIRC registration policies

HKIRC Dispute Resolution Policies

HKIRC Dispute Resolution Policies Rules of procedure

Mandatory Provision

 

.UK - Complaints & Abuse

The InterNetX complaints support team will offer you assistance with any problem or request you may have concerning your domain(s). To notify InterNetX of your complaint or dispute, please send an email to domainsnoSpam@internetx.com or fill in our contact form. InterNetX will immediately acknowledge receipt of your email and you will receive our response within 48 hours on working days.

We will automatically confirm receipt of a complaint and investigate it within three working days of receiving it. Our customer support manager will review your complaint and speak to any members of staff who have had contact with you.
Our customer support manager will send you a detailed written reply to your complaint, including his/her suggestions for resolving the matter, within 21 days. If you are still not satisfied, you should contact us again and we will escalate your complaint to our departement head for review.

 

.UK - Customer Service Level Commitment

Please send an email to domainsnoSpam@internetx.com or fill in our contact form. The InterNetX support team will immediately confirm receipt of your email and you will receive our response within 48 hours on working days. We are also available Monday through Friday from 08:30 to 20:30 (CET) by telephone and email.

 

.auDa - Complaints

auDA has outlined your right to complain in the .AU Domain Name Suppliers' Code of Practice and the auDA Consumer Information.

The InterNetX complaints support team will offer you assistance with any problem or request you may have concerning your domain(s). To notify InterNetX of your complaint or dispute, please send an email to domainsnoSpam@internetx.com or fill in our contact form. InterNetX will immediately acknowledge receipt of your email and you will receive our response within 48 hours on working days.

 

.AU - Cancellation Policy (CP)

Only the German language version of our General Terms and Conditions (German - AGB) applies and is legally valid.

If you need some CP information in English or Spanish, please feel free to contact our support team and we will be happy to help you. We are available Monday through Friday from 08:30 to 20:30 (CET) and you could also take advantage of our free callback service within this timeframe.

 

.QA - Complaints

Qatar Domains Registry has outlined your right to complain in the "Qatar Complaints Policy".

The InterNetX complaints support team will offer you assistance with any problem or request you may have concerning your domain(s). To notify InterNetX of your complaint or dispute, please send an email to domainsnoSpam@internetx.com or fill in our contact form. InterNetX will immediately acknowledge receipt of your email and you will receive our response within 48 hours on working days.

 

DISCLAIMER - This website contains links to third party websites (“external links”). These websites are subject to liability by their individual operators. The provider checked the content of these external links for legal offenses at the time of including them. At that time, no legal offenses were apparent. The provider has no influence on the current and future form and content of the linked websites. The inclusion of external links does not imply a recommendation or endorse the views expressed by them. An ongoing inspection of the external links is not reasonable without specific notification of legal offense. Should, however, we receive notification of legal offenses, such external links will be deleted promptly.