InterNetX

TLD Registration Conditions

Below you can download various documents on registration conditions, contract information and more for different top-level domains. 

 

.UK - Complaints & Abuse

The InterNetX complaints support team will offer you assistance with any problem or request you may have concerning your domain(s). To notify InterNetX of your complaint or dispute, please send an email to domainsnoSpam@internetx.com or fill in our contact form. InterNetX will immediately acknowledge receipt of your email and you will receive our response within 48 hours on working days.

We will automatically confirm receipt of a complaint and investigate it within three working days of receiving it. Our customer support manager will review your complaint and speak to any members of staff who have had contact with you.
Our customer support manager will send you a detailed written reply to your complaint, including his/her suggestions for resolving the matter, within 21 days. If you are still not satisfied, you should contact us again and we will escalate your complaint to our departement head for review.

 

.UK - Customer Service Level Commitment

Please send an email to domainsnoSpam@internetx.com or fill in our contact form. The InterNetX support team will immediately confirm receipt of your email and you will receive our response within 48 hours on working days. We are also available Monday through Friday from 08:30 to 20:30 (CET) by telephone and email.

 

.auDa - Complaints

auDA has outlined your right to complain in the .AU Domain Name Suppliers' Code of Practice and the auDA Consumer Information.

The InterNetX complaints support team will offer you assistance with any problem or request you may have concerning your domain(s). To notify InterNetX of your complaint or dispute, please send an email to domainsnoSpam@internetx.com or fill in our contact form. InterNetX will immediately acknowledge receipt of your email and you will receive our response within 48 hours on working days.

 

.AU - Cancellation Policy (CP)

Only the German language version of our General Terms and Conditions (German - AGB) applies and is legally valid.

If you need some CP information in English or Spanish, please feel free to contact our support team and we will be happy to help you. We are available Monday through Friday from 08:30 to 20:30 (CET) and you could also take advantage of our free callback service within this timeframe.

 

.QA - Complaints

Qatar Domains Registry has outlined your right to complain in the "Qatar Complaints Policy".

The InterNetX complaints support team will offer you assistance with any problem or request you may have concerning your domain(s). To notify InterNetX of your complaint or dispute, please send an email to domainsnoSpam@internetx.com or fill in our contact form. InterNetX will immediately acknowledge receipt of your email and you will receive our response within 48 hours on working days.

 

DISCLAIMER - This website contains links to third party websites (“external links”). These websites are subject to liability by their individual operators. The provider checked the content of these external links for legal offenses at the time of including them. At that time, no legal offenses were apparent. The provider has no influence on the current and future form and content of the linked websites. The inclusion of external links does not imply a recommendation or endorse the views expressed by them. An ongoing inspection of the external links is not reasonable without specific notification of legal offense. Should, however, we receive notification of legal offenses, such external links will be deleted promptly.