All domains are auto-renewed on an annual or two year basis, we will send out reminder emails 30 days, 14 days, 7 days and 1 day before expiry. We will send the emails to the email address on the account, it is the registrants responsibility to make sure their contact details are up to date. InterNetX take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at email@example.com. All domains will be auto renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance.
If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. Please log into the client portal area to view renewal fees. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of 99 EUR + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. InterNetX will not guarantee the renewal of a domain name.
If you no longer wish to carry on with your contract with InterNetX, please email me no less than 30 days before your services are due to be renewed. Your account will only be deemed as terminated once all outstanding balances have been paid in full. Domains will only be considered for transfer once all balances have been settled, InterNetX will not charge you for transferring a domain(s) away to another registrar’s tag. The customer acknowledges that, termination of the agreement for any reason will result in InterNetX ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mail boxes.
The InterNetX complaints support team will offer you assistance with any problem or request you may have concerning your domain(s). To notify InterNetX of your complaint or dispute, please send an email to domainsnoSpam@internetx.com or fill in our contact form. InterNetX will immediately acknowledge receipt of your email and you will receive our response within 48 hours on working days.
Amendments of Terms and Conditions of registration applicable for the top-level domain .SE and .NU
The Terms and Conditions is the agreement that applies to all domain name holders and revised Terms and Conditions will enter into force on September 30, 2019. As a domain holder, you need to read through the new Terms and Conditions but you don´t have to do anything to maintain your domain name, the domain name registration is not affected.
If you have one or more .se-domain or .nu-domain name registered this means that the now valid version of Terms and Conditions of registration will apply until September 29, 2019. On September 30, 2019, these will be replaced by the updated Terms and Conditions of registration which applies to all domain name holders irrespectively of date of registration of the domain name.
If you register a new domain name during the period up to and including September 29, 2019, the valid version of Terms and Conditions of Registration will apply. The updated Terms and Conditions of Registration will thereafter apply to all domain name holders irrespectively of date of registration of the domain name.
The current as well as the revised Terms and Conditions is published at: https://internetstiftelsen.se/en/how-to-register-a-domain-name/terms-and-conditions-for-se-and-nu-domains
The changes made are as follows:
A version of the Terms and Conditions including track changes is available on request. If you have any questions, please contact The Swedish Internet Foundation at this email address: registrynoSpam@internetstiftelsen.se