If you need information about the Cancellation Policy in English or Spanish, please contact our support team: Mon - Fri, 8:30 - 20:30 (CET).
auDA has outlined your right to complain in the .AU Domain Name Suppliers' Code of Practice and the auDA Consumer Information. The InterNetX complaints support team will offer you assistance with any problem or request you may have concerning your domain(s). To notify InterNetX of your complaint or dispute, please send an email to email@example.com or fill in our contact form. InterNetX will immediately acknowledge receipt of your email and you will receive our response within 48 hours on working days.
The Reseller shall annually inform the Subscriber of information that is registered in the Registry Service concerning the Subscriber’s Domain Name Subscription that is administered by the Reseller. The Reseller shall assist the Subscriber with updating the information. The Reseller shall continuously update changes to the information about a Domain Name Subscriber in the Registry Service once the Reseller becomes aware of these changes.
Qatar Domains Registry has outlined your right to complain in the "Qatar Complaints Policy". The InterNetX complaints support team will offer you assistance with any problem or request you may have concerning your domain(s). To notify InterNetX of your complaint or dispute, please send an email to firstname.lastname@example.org or fill in our contact form. InterNetX will immediately acknowledge receipt of your email and you will receive our response within 48 hours on working days.
Amendments of Terms and Conditions of registration applicable for the top-level domain .se and .nu:
The Terms and Conditions is the agreement that applies to all domain name holders and revised Terms and Conditions will enter into force on 2 January 2023. As a domain holder, you need to read through the new Terms and Conditions but you don´t have to do anything to maintain your domain name, the domain name registration is not affected.
If you have one or more .se domain or .nu domain name registered this means that the now valid version of Terms and Conditions of registration will apply until 1 January 2023. On 2 January 2023, these will be replaced by the updated Terms and Conditions of registration which applies to all domain name holders irrespectively of date of registration of the domain name.
If you register a new domain name during the period up to and including 1 January 2023 the valid version of Terms and Conditions of Registration will apply. The updated Terms and Conditions of Registration will thereafter apply to all domain name holders irrespectively of date of registration of the domain name.
Current and revised Terms and Conditions is published at https://internetstiftelsen.se/en/how-to-register-a-domain-name/terms-and-conditions-for-se-and-nu-domains/
In short, the changes made are as follows.
Revisions in the Terms and Conditions for both top-level domains .se and .nu:
Revisions in the Terms and Conditions for only the top-level domains .se (not applicable for .nu):
A version of the Terms and Conditions including track changes is available on request. If you have any questions, please contact The Swedish Internet Foundation at this email address: email@example.com.
All complaints should be sent via the abuse contact form above or via email to firstname.lastname@example.org.
Our abuse team will review the abuse report and we will start tracking the abuse report using a unique tracking ID.
Subsequently our abuse team will begin the review of the corresponding domain name, if permitted in cooperation with the domain owner or our client, respectively.
At the same time, the abuse team will inform the complainant of the abuse report and note that we will take reasonable steps and will come back to the complainant as soon as possible.
If we can't find a solution together with our/the client/domain owner we will take further action until the complaint has been resolved.
InterNetX GmbH will take reasonable steps together with the corresponding registry, e.g. to suspend or delete the corresponding domain name. Once the abuse report has been resolved, we will close the unique tracking ID and keep the record for at least two years.
Abuse Point of Contact Telephone: +49 941 59559 482
All domains are auto-renewed on an annual or two year basis, we will send out reminder emails 30 days, 14 days, 7 days and 1 day before expiry. We will send the emails to the email address on the account, it is the registrants responsibility to make sure their contact details are up to date. InterNetX take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at email@example.com. All domains will be auto renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance.
If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. Please log into the client portal area to view renewal fees. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of 99 EUR + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. InterNetX will not guarantee the renewal of a domain name.
If you no longer wish to carry on with your contract with InterNetX, please email me no less than 30 days before your services are due to be renewed. Your account will only be deemed as terminated once all outstanding balances have been paid in full. Domains will only be considered for transfer once all balances have been settled, InterNetX will not charge you for transferring a domain(s) away to another registrar’s tag. The customer acknowledges that, termination of the agreement for any reason will result in InterNetX ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mail boxes.
The InterNetX complaints support team will offer you assistance with any problem or request you may have concerning your domain(s). To notify InterNetX of your complaint or dispute, please send an email to firstname.lastname@example.org or fill in our contact form. InterNetX will immediately acknowledge receipt of your email and you will receive our response within 48 hours on working days. We will automatically confirm receipt of a complaint and investigate it within three working days of receiving it. Our customer support manager will review your complaint and speak to any members of staff who have had contact with you. Our customer support manager will send you a detailed written reply to your complaint, including his/her suggestions for resolving the matter, within 21 days. If you are still not satisfied, you should contact us again and we will escalate your complaint to our departement head for review.
Please send an email to email@example.com or fill in our contact form. The InterNetX support team will immediately confirm receipt of your email and you will receive our response within 48 hours on working days. We are also available Monday through Friday from 08:30 to 20:30 (CET) by telephone and email.
This website contains links to third party websites (“external links”). These websites are subject to liability by their individual operators. The provider checked the content of these external links for legal offenses at the time of including them. At that time, no legal offenses were apparent. The provider has no influence on the current and future form and content of the linked websites. The inclusion of external links does not imply a recommendation or endorse the views expressed by them. An ongoing inspection of the external links is not reasonable without specific notification of legal offense. Should, however, we receive notification of legal offenses, such external links will be deleted promptly.